Return Policy
The following refund & return policy applies to all products listed on XRF’s website: xrfcompany.com
- No Returns, No Refunds Policy: All sales are final. We do not accept returns or provide refunds for any products purchased through our store unless the product is deemed defective by The XRF Company, within 15 days of purchase. Please contact us with any questions or concerns about your purchase before completing the transaction.
- DEFECTIVE returns can be returned directly to XRF within 15 DAYS of the original purchase date, at XRF’s discretion, and for repair ONLY. If the product is determined to be found defective, by the XRF Company, upon evaluation, the XRF will then offer a replacement product that is comparable in function and accessories at no additional cost.
- If merchandise arrives to you, the customer, damaged: it is best for you to REFUSE it back to the carrier attempting delivery. If you, the customer, accept the package, make sure it is noted on the carrier’s delivery record in order for XRF to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify XRF immediately to arrange for a carrier inspection and a pick-up of damaged merchandise. If you do not notify XRF of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage. Call 844-727-5001 or your XRF representative to arrange for carrier inspection and a pick-up of damaged merchandise.
- XRF reserves the right to authorize a NON-Defective product return. If XRF decides to accept a non-defective product return within 30 days, there will be a 20% restocking fee incurred which will be deducted from the original invoiced amount of the order.